FAQs – FitVilleUK

General

1. How to cancel items from their shopping cart?

You can try logging on to our desktop website if you experience problems with editing your shopping cart. Go to the cart page from here: https://thefitville.com/cart.

2. What if my selection is out of stock?

In order to be notified of a restock, please subscribe to our newsletter. You will then receive a restock notification email and other promotions emails once the item is back in stock.

We will send the restock emails once the item is back in stock. You will also be the first one to know our latest promotions through newsletters.

3. Are the shoes true to size?

Yes. They are true to size for 87% of our existing customers. We suggest you try with your own size. Welcome to try and hope you will love our fittings like many other customers.

4. Is there a break-in period for your shoes?

Most people will find our shoes and orthotics comfortable right out of the box. For others, their experience may be different.

In these cases, for the greatest comfort, we recommend wearing your new footwear for just a few hours for the first few days to allow your feet to adjust to the new level of orthotic comfort and support. Within one to two weeks you should find the product completely comfortable and supportive.

Discount & Promotions

1. What is the order payment process?

Ordering from Fitville’s website:

Add items to cart -> Fill in personal information -> Pay with PayPal or Credit card

2. How can I get a coupon code?

Thank you for choosing FitVille.

There are promotions and discounts that you can surely avail of. To check, please visit our homepage to check the discount codes available in your country. You may also subscribe to our newsletter. You will be the first one to know our latest promotions and special offers.

Shipping & Delivery

1. How long does it take?

On average it takes 7-15 business days for the order to arrive. However, due to convid-19 and some major holidays such as Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Day, and New Year's day, there will be some delivery delays to all international destinations. However, we send all international parcels via a tracked express shipping service so you will be able to check on the progress of your order while in transit.

2. Once I place my order, when will it ship?

We strive to ship orders as quickly as possible. Please allow 1–2 business days for your order to be dispatched. We typically ship all orders the following business day. The shipping information can’t be tracked until your sole mates are shipped.

Please refer to our Shipping Page for more information.

3. How can I track my order?

You can follow this link to track your order:

https://parcelsapp.com/en/tracking/

Feel free to contact us if you need further updates.

4. Why there is no shipping information after payment?

Please allow 1–2 business days for your order to be dispatched. You'll receive tracking information via email once your sole mates have been shipped. The shipping information can’t be tracked until your sole mates are shipped.

5. Why is my order taking so long to shipped?

If your package has been shipped but may not arrive as previously scheduled, the shipping is delayed as the result of peak season. We are very sorry for the inconvenience this may have caused you and hope you can understand. You can click here(After Ship) to check the status of your package. Meanwhile, please feel free to email us (Contact us) in the future if you want further updates on your order.

Returns & Exchanges

1. What is your Return & Exchange policy?

Our 30-day return and exchange policy:

Full refund provided that you cover the cost of return shipping.

Free exchange, if you want a different size.

Please see the link for details: https://thefitville.com/pages/return-policy.

2. Can we return the shoes received for more than 30 days?

Our return and exchange policy is only valid within 30 days of receiving the package.

Please see our return policy here: https://thefitville.com/pages/return-policy.

3. How can I get a return label?

We're sorry that we do not offer  free returns for international orders and the postage has to be paid by the customers.

Partnership Program

1. Aspiring To Be An Influencer?

Are you an Influencer? Do you want to get high-quality shoes for FREE?

Then don't hesitate to send us an email (influencer@thefitville.com) about yourself.

A. Influencer Requirements

* Having been a happy FitVille customer

* Having over 300 friends on Facebook/Twitter/Instagram

* Willing to recommend FitVille brand and products to friends/family on your own credit

* Doctors, nurses, and specialists who can provide genuine reviews and opinions from a professional perspective are particularly welcomed

B. Publish Content

* Please publish our Promotion code on the front page of your blog or in the description of your social media account.

* Please share your thoughts about our shoes through your social media account.

You should take a video or photo of yourself sporting our designated shoes which are best-sellers within 7-15 days after receiving the items. Publish them to your YouTube, Blog, or Instagram account. When you have published the photos, reviews, and comments, please add the link to the product page.

C. Notice

FITVILLE reserves the right to use the information in your post.

We may collect photos of your posts and related comments or content. Eg, we may put it on our Facebook page or use your photos on our website. If you do not agree, please inform us in advance.

Steps:

1. Register at the website and send us your social media account for review

2. Pick the items of your choice

3. Receive the package and publish a review about it

If you are interested in our program, don't hesitate to send us an email showing your social media account!

2. How to join FitVille's Affiliate Program?

Earn money without having to sell anything! You don’t even need to create your own website. Just join our affiliate program.

All you have to do is to promote PatPat products on your website, blog, social media, or any online accounts, and we will track the sales of your referrals, then you will receive an incentive from us.

FitVille shares the competitive commission rates on every successful order, with incentives for strong performance. The AOV of FitVille affiliate program is around $100-$200.

FitVille has a talented marketing team and dedicated affiliate support channel to assist you. We’re happy to answer your questions and provide tips and strategies on ways to take your promotions to the next level. If you have any special requirements or questions for a banner or promotion, free feel to send us an email.

3. What is FitVille's Wholesale Program

For inquiries regarding Wholesale, you may send us an email at wholesale@thefitville.com

For more info about FITVILLE Wholesale, here is the guide for you: How to Get Started Now(放B2B的页面) 

Contact us: please send us an email for wholesale inquiries.

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